Malawi Institute of Tourism (MIT)

Position: Front Office Supervisor

Location: Lingadzi Inn, Lilongwe

About the Malawi Institute of Tourism

The Malawi Institute of Tourism (MIT) is a leading tourism and hospitality training institution in Malawi, with campuses in Blantyre, Lilongwe, and Mzuzu. The Institute also operates three application hotels: Alendo Hotel in Blantyre, Lingadzi Inn in Lilongwe, and Mzuzu Lodge.

The Institute invites applications from suitably qualified, self-driven, highly motivated, and high-integrity individuals to fill the position of Front Office Supervisor.

Purpose of the Job

To provide and supervise front office services.

Key Duties and Responsibilities

1. Preparing duty rosters for front office staff.
2. Liaising with other departments on hotel activities.
3. Maintaining a clean and tidy reception area.
4. Ordering supplies from stores.
5. Implementing hotel standard operating procedures.
6. Compiling and submitting reports.
7. Upselling hotel products and services.
8. Attending to guests and handling complaints.
9. Supervising staff and reporting unusual activities.
10. Preparing and monitoring reception checklists.
11. Resolving room status discrepancies.
12. Inducting newly recruited staff.

Qualifications and Experience

1. Applicants must possess a Diploma in Hospitality and Tourism Management, with at least three (3) years of relevant work experience.

How to Apply

Applications should be accompanied by a detailed curriculum vitae (CV) and copies of relevant certificates.

Applications must reach the address below no later than 13 November 2026.

The Executive Director

Malawi Institute of Tourism

P.O. Box 2673

Blantyre, Malawi.

Email: vacancies@mit.mw

Only shortlisted candidates will be contacted and invited for interviews. Interviews will be conducted at Lingadzi Inn in Lilongwe.

Interested and qualified candidates are encouraged to apply.