Malawi Revenue Authority (MRA)

Position: Insurance Officer

Grade: D3

Organisational Unit: Executive Director Corp Services

Reporting To: Insurance Manager

The Malawi Revenue Authority (MRA), an organization entrusted with the assessment, collection, and accounting for tax revenues for the Malawi Government is inviting applications from versatile and suitably qualified candidates to fill the above vacant position in the Administration Division.

Overall Objective

To secure information on the insurance policies to verify the accuracy and completeness of information on claims, applications and related documents and analyses such information to produce reports that feed into decision making process on all insurance cases.

Main Responsibilities

1. Handling claims linked to social protection (claims in respect of work-related accidents, other accidents, death.
2. Assisting the Team Leader in setting up insurance cover for Bank Staff loans.
3. Ensuring that policies, procedures and guidelines relating to insurance issues are well adhered to
4. Investigating insurance claims whether they are proper or not;
5. Notifying insurance claims when damage occurs on property;
6. Collecting and analyze data on all claims.
7. Communicating with Insurance brokers to obtain information necessary for processing claims.
8. Ensuring timely settlement of premiums by liaison with finance division.
9. Following up the process of reclaiming premiums.
10. Following up settlement of premium payments.
11. Preparing monthly reports for the attention of the Team Leader.
12. Updating existing policies to reflect changes regarding staff compliments and Bank Asset portfolio
13. Maintaining good relationship with insurance companies

Education and Experience

1. Bachelors` Degree in Business Management', Dip. ACII or related field.
2. 5 years of work experience in a similar position

Attributes and Competencies

1. Good communication and Interpersonal skills
2. Ability to work in a team
3. Good planning and organizing skills
4. Attention to detail

Negotiation and Stakeholder Management

Successful candidates before being appointed will undergo an extensive background check of their integrity. Only when the vetting exercise is favourable shall the Authority make the appointment.

Application process

https://www.linkedin.com/safety/go/?url=https%3A%2F%2Flnkd%2Ein%2FdFW9YWpY&urlhash=z0vh&mt=pYy1IihfD9nwpUlZ2QrJz1ei-eHNsHSTufJ10CCoT9rEDCOpm4F6xg7Ewtqn2R6Pjse7lr-hNZpMTmNjBVm8xubSFXZaIdrI7vSzL_MnnyswCwoZg1xjBF53CDE&isSdui=true

Closing date for receiving applications is 2 November 2026